What do you do if your pet gets ill out of surgery hours?

If your pet has an emergency during our normal opening hours, please call the practice and we will advise you what to do next.

If you have an emergency when we are closed, please contact our partners Vets Now on 028 9065 1729

Vets Now has been providing dedicated out-of-hours emergency pet care across the UK for more than 20 years, and now responds to almost half-a- million pet emergencies every year.

We believe our partnership offers you and your pet the very best level of care, day and night.

We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally, during our daytime opening hours.

Vets Now is the pet equivalent of an accident and emergency service, dedicated to providing pets with access to a vet out of hours.

Based at Earlswood Veterinary Hospital, their vets and vet nurses are specially trained to deal with pet emergencies. Because they don’t work during the day, they’ll be up and ready to see your pet at the time you need them.

At Jubilee we know your pets are part of your family and our priority is, and always will be, to ensure they have access to the very best care, no matter what the time of day or night.

Do you do home visits?

Unfortunately we are unable to do home visits routinely. There are on occasion exceptional circumstances where owners are infirm or elderly that we may be able to assist. Please note at a home visit we cannot carry every drug we need or even know we might need. If you believe your situation is exceptional call reception to discuss.